View single post by Steve Stephens
 Posted: Tue Apr 24th, 2012 07:16 pm
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Steve Stephens

Joined: Mon Nov 14th, 2005
Location: San Anselmo, California USA
Mike, you should be able to get a significant refund on the fan due to the seller's inadequate packing. What I usually do in a case of breakage is to email the seller saying there is a problem and I want to talk to them on the phone to see what the best course of action would be. If you don't point fingers at the seller or accuse them of causing the problem you may be able to come to a mutually acceptable conclusion. Such a break might be worth about a 1/3 refund. Shipping heavy fans back and forth across the country is to nobody's advantage. You can use ebay's protection policy and get a full refund. If the seller wants the fan back they should pay shipping both ways since it was their error that caused the problem. Good luck.